How to Choose an Enterprise AI Use Case by Its Workflow Bottleneck

Sat, 05 Sep 2026 00:00:00 +0000

A team proposes an AI assistant that reads incoming requests in two minutes. A person currently needs ten. The demo looks promising.

But each request also waits four hours before a reviewer opens it. If that wait stays the same, faster reading removes eight minutes from a process that takes four hours and forty minutes.

Choose an AI use case by the outcome it can improve across the workflow, including waiting and human review. Task speed is useful evidence only when it connects to the goal you are trying to achieve.

Workflow Design on Andreas Nissen

How to Choose an Enterprise AI Use Case by Its Workflow Bottleneck